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Teleport Research: Teleport Best Practices
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High Performance: Insights that Improve Quality of Service

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Description

The WTA Teleport Certification program relies on a group of auditors to conduct onsite inspections of teleports undergoing certification. They work from the results of the detailed questionnaire that teleport operators complete in the provisional certification stage. The inspection aims to confirm the data in the questionnaire but also to evaluate the facility and operating procedures in their context.

As one auditor put it, “operational excellence varies by market: where customers can’t afford redundancy platforms, for example, teleports quite rightly won’t install them. Customers in higher-value markets, on the other hand, rightly expect full redundancy.”

For this report, we interviewed three of WTA’s most experienced auditors about what they have learned from conducting multiple teleport audits. They shared insights into the biggest threats to quality of service, how management practice affects QOS outcomes and the sometimes-unexpected factors that underpin high performance or lead to its opposite.

WTA Members may directly download the report by following this link (Sign In Required)

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