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Teleport Research: Improving Operations
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High Performance: Service Management

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Description

Change is a constant at teleports. It is also the enemy of quality of service, because every change to the complex chain of hardware, software and transmission capacity creates a risk of failure.

As every teleport operation has become more dependent on software to manage equipment and deliver services, the risks have only mounted. Satellite and terrestrial capacity, once relatively fixed for most applications, must increasingly be managed dynamically to deliver the most cost-effective and reliable service. Quality of service itself must be more tightly managed because the competitive pressure on operators is rising. And when problems do occur, how they are handled can make the difference between a big loss to the business and congratulations from a customer on a challenge well met.

WTA produced this report based on its complete data set on Provisional and Full Certification of teleports completed from 2016 through May 2019. Provisional Certification is based on answers to a questionnaire covering facilities, technologies and the operating procedures used to manage them and deliver service.

WTA Members may directly download the report by following this link (Sign In Required)

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