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Teleport Research: Improving Operations
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High Performance: Service Continuity

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Service continuity is the core deliverable to customers. Most other aspects of service can be managed, explained or finessed, but not whether the service is off instead of on, severely degraded rather than healthy. Not surprisingly, it is the issue to which teleport engineers and managers devote most of their time, energy and money.

And yet, it is always the hidden issue, the weak link left unnoticed, that threatens the continuity of service, even at well-run facilities with proper procedures in place. In 2015, WTA introduced its Teleport Certification program to help operators find the strengths and weaknesses in their facilities, technology and procedures and to receive independent, standards-based certification at one of four Tiers, from Tier 4 at the top to Tier 1. To date, WTA has certified 46 teleports operating in the US, the UK, Germany, Italy, Norway, Cyprus, Switzerland, the UAE, Australia, Hong Kong, Singapore, Mexico, Bulgaria, Colombia and Brazil.

Teleport Certification has also generated substantial data on teleport operators from its 270-question survey instrument. In this, the first of a series of reports, we focus on what that data reveals about the most common under-appreciated issues that can have an impact on service continuity, and how teleport operators can best resolve them.

WTA Members may directly download the report by following this link (Sign In Required)

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