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Tier Descriptions
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Tier 4

FACILITIES
  • Full redundancy with automatic monitoring and switching for power, HVAC, transmission systems and cabling, geographic diversity and terrestrial connectivity at MPLS OC-4 or higher capacity.
  • No frequency restrictions at company-owned location with low risk for natural disaster, where most antennas have full visibility of the GEO arc.
  • TX antennas are motorized, capable of advanced tracking and are equipped with highest quality waveguides, dehydrators and other systems.
  • Facility has a strong safety program and a low volume of reportable accidents.
  • Physical access is thoroughly controlled by personnel, automated systems and perimeter barriers.  The teleport is located close to police, fire and medical facilities, and is staffed 24/7/365.
  • NOC is located onsite, operates and is supported 24/7, and employs an advanced monitor & control system.  Testing, training and procedures maintain high vigilance against incidents.
PROCEDURES
  • Capacity plan is updated frequently, implemented promptly and frequently reviewed against SLAs.
  • Service continuity plans are reviewed and tested frequently.
  • A comprehensive information security plan is frequently reviewed and circulated to employees, and involves frequent system updates and external audits.
  • A comprehensive change management process involves all appropriate staff, is correlated to issues, and is frequently reviewed.
  • A comprehensive configuration management system records configurations for each service and ensures that configurations are fully implemented within the facility.
  • Key Performance Indicators (KPIs) are automatically monitored and analyzed, undergo frequent review and improvement, and result in high-quality management of events, incidents and major incidents.  Documented evidence of processes, tools and culture that ensure the highest standard of event and problem management across the entire service operation.
  • Is formally accredited to a wide variety of international standards denoting evidence of a high degree of best industry practice across all areas.

 

 

Tier 3

FACILITIES
  • Limited redundancy with automated monitoring and switching for power, HVAC, transmission systems and cabling, and full redundancy for terrestrial connectivity at up to MPLS OC-3 or equivalent capacity.
  • No frequency restrictions in long-term leased location with low risk for natural disaster, where multiple antennas are needed for full arc coverage.
  • TX antennas are motorized, capable of tracking and are equipped with highest quality waveguides, dehydrators and other systems. 
  • Facility has a moderate safety program and a moderate volume of reportable accidents.
  • Physical access is well-controlled by personnel, automated systems and perimeter barriers.  The teleport is located a moderate distance from police, fire and medical facilities, and is staffed part of the day, 7/365, and accessible after-hours.
  • NOC is located remotely with redundant facilities, operates and is supported 24/7, and employs a high-quality monitor & control system.  Testing, training and procedures maintain good vigilance against incidents.
PROCEDURES
  • Capacity plan is updated often, implemented with minimal delay and often reviewed against SLAs.
  • Service continuity plans are reviewed and tested often.
  • An effective information security plan is often reviewed and circulated to employees, and system updates and audits are conducted often.
  • An effective change management process involves some appropriate staff, is correlated to issues, and is reviewed often.
  • An effective configuration management system records configurations for each service and ensures that configurations are fully implemented within the facility.
  • Key Performance Indicators (KPIs) are automatically monitored, manually analyzed, undergo frequent review, are updated when SLAs are affected, and result in effective management of events, incidents and major incidents.
  • Is formally accredited or working in alignment with major international standards denoting evidence of best practice across many areas.

 

 

Tier 2

FACILITIES
  • No redundancy for power or HVAC, and limited redundancy for transmission systems and cabling without geographic diversity as well as for terrestrial connectivity at up to DS3 capacity.
  • Frequency restrictions at a location with high risk of natural disaster that is effectively mitigated, where multiple antennas are needed for full arc coverage.
  • TX antennas are motorized, capable of tracking and are equipped with limited quality waveguides, dehydrators and other systems. 
  • Facility has a limited safety program and a moderate volume of reportable accidents.
  • Physical access control is limited and manual.  The teleport is located a moderate distance from police, fire and medical facilities, and is staffed but remotely controlled, and only partially accessible after-hours.
  • NOC is located remotely without redundancy, operates and is supported part of the day and does not employ an automated monitor & control system.  Testing, training and procedures maintain moderate vigilance against incidents.
PROCEDURES
  • Capacity plan is updated infrequently, implemented with delays and infrequently reviewed against SLAs.
  • Service continuity plans are reviewed and tested infrequently.
  • A limited information security plan is infrequently reviewed and circulated to employees, and system updates and audits are conducted infrequently.
  • A limited change management process involves some appropriate staff and is reviewed infrequently.
  • A limited configuration management system records configurations for each service.
  • Key Performance Indicators (KPIs) are automatically monitored, manually analyzed, undergo infrequent review and are seldom updated, and result in low-quality management of events, incidents and major incidents.

 

Tier 1

FACILITIES
  • No redundancy in power, HVAC transmission systems or terrestrial connectivity.
  • Frequency restrictions at a location with high risk of natural disaster, where full visibility of GEO arc is obstructed.
  • TX antennas are not motorized and are equipped with limited quality or no waveguides, dehydrators and other systems.
  • Facility has no safety program and a high volume of reportable accidents.
  • There is no meaningful physical access control.  The teleport is located far from police, fire and medical facilities, and is staffed as needed withs no after-hour procedures.
  • NOC is located located remotely without redundancy, operates and is supported part of the day and does not employ an automated monitor & control system.  Testing, training and procedures are limited in protecting against incidents.
PROCEDURES
  • Capacity plan is updated rarely, implemented with long delays and rarely reviewed against SLAs.
  • Service continuity plans are almost never reviewed and tested.
  • Information security is informal with no standard procedures for system updates and audits. 
  • Change management is informal and conducted by individuals working alone. 
  • There is no configuration management system in place. 
  • There is no use of Key Performance Indicators and no defined process for management of response to events, incidents and major incidents.

  

 

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