a. Is the Network Operations Center (NOC) on-site or remote?
1) If the NOC is remote, what happens if the NOC can no longer communicate to this facility?
b. How many hours per day is the NOC staffed (combined local and remote)?
c. How many hours per day is there maintenance support for hosted/co-located equipment?
d. Is a monitor and control / network management system employed?
1) Is the monitor and control system configured to provide attention-grabbing (visual and audible) alerts for outages?
2) Are failure recovery systems and procedures executed automatically by the monitor and control system?
3) How often are automated failure and recovery systems and procedures periodically tested or validated?
4) When a change occurs, what triggers testing or validating automated failure and recovery systems and procedures?
5) Can failure recovery procedures be executed manually?
6) How often do personnel practice execution of the failure and recovery procedures?
7) Does the monitor and control system provide audit records that enable post-failure analysis of what occurred and what automated and operator-initiated action occurred?
8) When are audit records are analyzed?
9) How are new operators trained to use the monitor and control system?
e. When are customers made aware of a service outage?
f. How are customers made aware of a service outage?
g. How do you monitor the spectrum you use?
h. How do vendors remotely access equipment and management systems?
We invite you to submit your comments by email to Executive Director Robert Bell.