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Procedures Certification Standards
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Satellite and Terrestrial Capacity Management

a.       How often is your capacity plan updated?

b.       What tools do you use when planning for your capacity needs?

c.       What is the typical time it takes between a decision to add satellite capacity and when that additional capacity can carry customer traffic?

d.       What is the typical time it takes between a decision to add terrestrial capacity and when that additional capacity can carry customer traffic?

e.       How frequently are service performance metrics reviewed against services with defined SLAs?

f.        How frequently are service performance metrics reviewed against available bandwidth capacity?
g.       Is there a documented standard operating procedure (SOP) for capacity utilization, which is reviewed regularly?
h.       When capacity changes occur, are there procedures in place that assess how those changes affect current and future services?

 We invite you to submit your comments by email to Executive Director Robert Bell.



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