Multinational and local teleports rate the technical, operational and commercial performance of the Big Four operators
(New York City, March 7, 2012) – The World Teleport Association today released the second annual Satellite Operator Benchmarks report,
which covers interviews with over 80 teleport executives around the
world who rated the commercial and operational practices of the major
satellite operators. The new report is available free to members of the
The report tracks, rates and compares performance, as experienced by a
major buyer segment of satellite capacity, and examines key elements of
the relationship between teleports and satellite providers, including
the quality of sales staff, customer communications, pricing
consistency, and the degree and fairness of competition with teleports.
WTA’s report also looks at operational availability, the handling of
interference and of outages, both planned and unplanned.
In operational practice, all of the satellite operators received a
strong ranking, on average, across all factors of the study.
As in the 2011 edition of the study, in commercial practice, there was a
significant spread between the top and lower-ranked operators. Arabsat
and Telesat were rated as the best performing commercial operators.
SES performed in the middle of the rankings and Intelsat and Eutelsat
were rated next, with the report indicating that teleport operators
believe these providers can improve performance against the commercial
According to WTA, the 2012 Benchmarks report showed commercial and operational improvements in response to the results from the 2011 report.
Satellite Operators: Vendors and Competitors
Competition between teleport operators and satellite operators for the
same business, however, remains a complex and lingering issue.
Satellite operators are vendors to teleports. "But when they choose to
compete directly for the same business, their control of the orbital
asset gives them the power to offer prices no teleport operator can
match,” the report states.
According to Robert Bell, WTA Executive Director, "Competition is
complex, and there is no single right answer to competitive policy. We
thank the teleport executives who contributed to the study. We believe
that WTA can continue playing a constructive role in contributing to a
better understanding of the issues across the industry. We remain
commited to ensuring that teleport operators and satellite operators
continue the dialogue so that their customers can profit."
About World Teleport Association
Since 1985, the World Teleport Association (www.worldteleport.org)
has focused on improving the business of satellite communications from
the ground up. At the core of its membership are the world's most
innovative operators of teleports, from independents to multinationals,
niche service providers to global carriers. WTA is dedicated to
advocating for the interests of teleport operators in the global
telecommunications market and promoting excellence in teleport business
practice, technology and operations.