Multinational and local teleports rate the technical, operational and commercial performance of the big operators in a new satellite operator benchmarks report from the WTA
(New York and Washington DC – March 15, 2011) – The World Teleport Association announced today that on March 23 it will publish a new report, Satellite Operator Benchmarks 2011, in which teleport operators worldwide rate the operational and commercial performance of the top satellite operators. Expressing the collective voice of teleport operators for the first time, the report offers objective, comparative benchmark data across a range of technical, operational and commercial parameters with the intention of driving positive industry improvements.
Of the "big four" satellite operators, the satisfaction leader on both operational and commercial factors was Telesat.
Technically and operationally, the top satellite operators scored well with three out of four scoring 4 or higher out of a possible maximum 5 points. Respondents rated satellite operators on attributes including availability and the communication and management of planned and unplanned outages, RF interference and frequency grooming. Teleport operators advised performance could be improved with greater responsiveness and more pro-active reporting on problems and solutions in progress.
Most satellite operators scored lower on commercial factors, reflecting the teleport sector’s lower satisfaction with the commercial practices of satellite operators. The study explored satisfaction with commercial and legal representatives, commercial communication, escalation, invoicing, pricing fairness, pricing consistency, commercial flexibility and a joint partnership approach to bidding. The primary recommendation for improvement was for satellite operators to take "an improved partnership approach to business" with teleports.
The survey, funded by WTA, was conducted by an independent research organization, which conducted interviews with multi-regional and regional teleport operators, large and small, in the Americas, Europe and Asia. A total of 70 interviews were conducted with technical and commercial contacts at 35 teleport operators, with teleports rating the multiple satellite operators with which they conduct business.
The report will be issued free to members of the World Teleport Association and accredited press and will be available for purchase by non-members for $1,650 via the WTA Web site.
"The relationship between satellite and teleport operators is complex and crucial," said WTA's Executive Director Robert Bell. "The goal of this project is to provide objective feedback and recommendations that contribute to a stronger industry better able to serve its customers."
"As the advocate for the teleport industry, "Bell added, "WTA has invested in this objective study to provide WTA members with information they can use to improve their services and build their businesses."
About World Teleport Association Since 1985, the World Teleport Association has focused on improving the business of satellite communications from the ground up. At the core of its membership are the world's most innovative operators of teleports, from independents to multinationals, niche service providers to global carriers. WTA is dedicated to advocating for the interests of teleport operators in the global telecommunications market and promoting excellence in teleport business practice, technology and operations.