New WTA Report Explores Reported Problems with Occasional-Use Satellite Access
Monday, October 15, 2012
Posted by: Orly Konig-Lopez
(New York, NY, October 15, 2012) – The World Teleport Association today released a new report, Delays in Occasional-Use Satellite Access.
The report details results of a WTA investigation into problems
reported by its members in gaining timely access to occasional-use
satellite capacity. Based on survey responses from teleport operators
and discussions with satellite operators, the report lays out the issues
as well as offering preliminary conclusions and possible next steps.
At the end of 2011, WTA‐member teleport operators began reporting
issues with gaining timely occasional‐use access to satellite capacity.
In the television business in particular, OU access is time‐critical.
Member teleport executives reported that they were experiencing
increasing delays in completing access procedures, which they felt were
putting at risk their ability to meet the needs of their customers. WTA
set out to learn how frequent and serious the issue was for teleport
operators providing OU services, and what the root causes might be.
While seventy percent of respondents have experienced delays that they
did not expect in accessing OU capacity, the delays turn out to be
infrequent. For more than half the sample, unexpected delays occur four
or fewer times per year. Thirty-nine percent called it a serious
problem, but 61% considered it only somewhat serious or not a problem.
The two biggest causes of delays in such standard procedures as setting
cross-pol isolation or testing signal power are interference on the
transponder caused by a third party and an attempt by the end-user to
use capacity that had been scheduled, typically for full-time use, by a
WTA Executive Director and report author Robert Bell adds, "There are
clearly issues, and for a minority of teleport operators, they are
serious. But respondents believe that only a relatively small
percentage of such issues relate directly to the performance of
satellite operator staff or systems.”
The study suggests three specific areas that could be addressed between teleport operators and satellite operators:
"All the satellite operators contacted for this report,” added Bell,
"appear eager to better understand OU-related concerns and to work
collaboratively on improvements.”
Better expectation‐setting for OU end-users
Examining procedures for providing access to capacity leased through third parties
Continue addressing satellite interference
Delays in Occasional-Use Satellite Access is available free to
WTA members from the World Teleport Association website. Non-members
may purchase a copy of the report from the site. WTA will provide a free
copy of the report to accredited members of the press.
About World Teleport Association
Since 1985, the World Teleport Association (www.worldteleport.org)
has focused on improving the business of satellite communications from
the ground up. At the core of its membership are the world's most
innovative operators of teleports, from independents to multinationals,
niche service providers to global carriers. WTA is dedicated to
advocating for the interests of teleport operators in the global
telecommunications market and promoting excellence in teleport business
practice, technology and operations.